When we installed Windows 10 on my PC, my copy of Windows Live Mail stopped working properly.
My brother suggested Mozilla Thunderbird as an alternative email program, and kindly installed it for me remotely using TeamViewer.
Needless to say, Thunderbird looks completely different to Live Mail, so I am having to learn how to use it from scratch. Fortunately, a friend who is visually-impaired uses this program, so she was able to help me learn my way around it. My brother also found a list of keystrokes for me, which has proved very handy.
At last, everything was working.
Then I lost the internet.
Well, my PC did. I could still converse with Alexa and use my phone, and my lodger was able to use her laptop, but my desktop machine just wouldn’t play ball. My lodger kindly spent a chunk of one evening trying everything she could think of to get it working again, but to no avail.
The following day I phoned my internet provider. They tried to be helpful but we kept coming up against problems.
“Is your router black?” they asked.
I replied, “Sorry, I’m visually-impaired. I think it is.”
“Is there a yellow wire coming out the back of it?”
“Sorry, I don’t know.”
“Can you trace the wire from your router to the computer?”
“If you could only see the mound of wires I have here! No, I don’t think I can do that.”
And so on.
In the end I thanked them for their time and rang off.
My next step was to call my local computer shop, who have looked after my IT hardware for many years now. My trusty local man came out and tried to sort out the problem.
Eventually, he said that my PC seemed to be connected to a public network. He changed it over to our own private connection and, for a few precious minutes, I got the internet back.
Then it went again.
Apart from those few minutes, I had been without the internet for three days by this point and I was getting anxious. Not only is it vital for work but it is also something of a lifeline.
On Saturday morning, lo and behold, the internet came back from wherever it had been sulking and all was well. My brother accessed my computer remotely for me and found how to change the connection from the useless public network to our own private one. Wonder of wonders, after he’d shown me how, I could even do it for myself.
Until today, that is, when I found myself lacking a connection again and tried to follow the instructions we had compiled at the weekend. Different messages were coming up to those we’d encountered previously and I couldn’t work out how to get to where I needed to be.
If you are reading this, then you’ll know that I did finally manage to get a connection for long enough to email this blog post to my brother-in-law so that he could publish it on my website. And if that all happened, then I can’t even begin to tell you just how relieved I am!